What is the benefit of keeping a customer complaint book in a food enterprise?
Answer and explanation
Correct answer: Understanding customers' problems and improving service and quality
A customer complaint book records customers’ complaints, suggestions and service-related problems. Reviewing these records helps a food enterprise improve food quality, hygiene, staff behaviour and service. Its purpose is not to hide poor quality. Exam tip: remember complaints as feedback used for improvement.
Frequently asked questions
What is the correct answer to this question?
Understanding customers' problems and improving service and quality
Why is this the correct answer?
A customer complaint book records customers’ complaints, suggestions and service-related problems. Reviewing these records helps a food enterprise improve food quality, hygiene, staff behaviour and service. Its purpose is not to hide poor quality. Exam tip: remember complaints as feedback used for improvement.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
