If online reviews of a food enterprise suddenly worsen, what should be the best first step?
Answer and explanation
Correct answer: Identify recurring problem patterns in the reviews and begin investigating them
Worsening reviews may indicate a real issue with food quality, taste, hygiene, packaging, delivery, or customer service. The first step is to identify recurring complaints and investigate their cause. Dismissing customers without evidence does not solve the problem, and stopping quality checks can make the problem worse. Exam tip: when customer feedback signals a problem, analyse the facts and patterns before taking corrective action.
Frequently asked questions
What is the correct answer to this question?
Identify recurring problem patterns in the reviews and begin investigating them
Why is this the correct answer?
Worsening reviews may indicate a real issue with food quality, taste, hygiene, packaging, delivery, or customer service. The first step is to identify recurring complaints and investigate their cause. Dismissing customers without evidence does not solve the problem, and stopping quality checks can make the problem worse. Exam tip: when customer feedback signals a problem, analyse the facts and patterns before taking corrective action.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
