If an employee maintains respectful language with a customer even under stress, which combination is shown?
Answer and explanation
Correct answer: Stress management and etiquette
Respectful language under stress is professional behaviour. Exam tip: remember etiquette under pressure.
Frequently asked questions
What is the correct answer to this question?
Stress management and etiquette
Why is this the correct answer?
Respectful language under stress is professional behaviour. Exam tip: remember etiquette under pressure.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.