If a woman is assigned customer complaint handling but given no decision authority what is the problem?
Answer and explanation
Correct answer: Mismatch between responsibility and decision-making authority
A person handling customer complaints needs authority to approve solutions, make decisions, or take necessary action. Without such authority, the woman is held responsible but cannot resolve complaints effectively. This is a mismatch between responsibility and decision-making authority. Complete empowerment or equal decision-making power would mean that the required authority is available. Exam tip: When responsibility is assigned without adequate power, identify a responsibility–authority mismatch.
Frequently asked questions
What is the correct answer to this question?
Mismatch between responsibility and decision-making authority
Why is this the correct answer?
A person handling customer complaints needs authority to approve solutions, make decisions, or take necessary action. Without such authority, the woman is held responsible but cannot resolve complaints effectively. This is a mismatch between responsibility and decision-making authority. Complete empowerment or equal decision-making power would mean that the required authority is available. Exam tip: When responsibility is assigned without adequate power, identify a responsibility–authority mismatch.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Gender issues related to work.
