If a food enterprise has low online rating but good taste, which non-taste factor should be checked?
Answer and explanation
Correct answer: Delivery timeliness, packaging, hygiene and customer response
Even when food tastes good, customers may give low online ratings because of their service experience. Late delivery, leaking or damaged packaging, unhygienic food handling, and poor responses to complaints are important non-taste factors that reduce ratings. Raw-material cost affects profitability, not the customer experience directly. Exam tip: assess a food enterprise through service, hygiene, and customer response along with taste.
Frequently asked questions
What is the correct answer to this question?
Delivery timeliness, packaging, hygiene and customer response
Why is this the correct answer?
Even when food tastes good, customers may give low online ratings because of their service experience. Late delivery, leaking or damaged packaging, unhygienic food handling, and poor responses to complaints are important non-taste factors that reduce ratings. Raw-material cost affects profitability, not the customer experience directly. Exam tip: assess a food enterprise through service, hygiene, and customer response along with taste.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
