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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceHardLevel 41

If a customer comes with wrong information, what is the best employee behaviour?

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Answer and explanation

Correct answer: Patiently give correct information and explain options

Patient correction protects both customer relationship and truth. In exams, choose respectful correction in service.

Tags

customer servicepatiencecommunication

Frequently asked questions

What is the correct answer to this question?

Patiently give correct information and explain options

Why is this the correct answer?

Patient correction protects both customer relationship and truth. In exams, choose respectful correction in service.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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