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Class 11 Home Science Work, Livelihood and Career Essential soft skills at workplaceExpertLevel 42

Identifying both what a customer says and the hidden need strengthens which skill?

Answer and explanation

Correct answer: Customer empathy

Understanding hidden needs makes the solution more useful. Exam tip: remember identifying needs in customer service.

Tags

home-sciencesoft-skillscustomer-empathy

Frequently asked questions

What is the correct answer to this question?

Customer empathy

Why is this the correct answer?

Understanding hidden needs makes the solution more useful. Exam tip: remember identifying needs in customer service.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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