How can customer trust be improved after a service failure in an Indian food business?
Answer and explanation
Correct answer: Accept the mistake, explain the reason, correct the problem and provide a fair remedy
After a service failure—such as a wrong order, delayed delivery, or poor food quality—the business should take responsibility. Acknowledging the error, explaining it clearly, correcting the problem, and offering a fair remedy, such as replacement, refund, or appropriate compensation, can rebuild customer trust. Ignoring the complaint or blaming the customer damages trust further. Exam tip: In customer-service answers, use the sequence: acknowledge, correct, and compensate fairly.
Frequently asked questions
What is the correct answer to this question?
Accept the mistake, explain the reason, correct the problem and provide a fair remedy
Why is this the correct answer?
After a service failure—such as a wrong order, delayed delivery, or poor food quality—the business should take responsibility. Acknowledging the error, explaining it clearly, correcting the problem, and offering a fair remedy, such as replacement, refund, or appropriate compensation, can rebuild customer trust. Ignoring the complaint or blaming the customer damages trust further. Exam tip: In customer-service answers, use the sequence: acknowledge, correct, and compensate fairly.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Indian cuisine.
