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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceMediumLevel 42

Asking open questions to understand a customer's need improves which skill?

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Answer and explanation

Correct answer: Listening and understanding

Open questions help understand the customer's real need. Exam tip: remember questioning in customer service.

Tags

home-sciencesoft-skillscustomer-service

Frequently asked questions

What is the correct answer to this question?

Listening and understanding

Why is this the correct answer?

Open questions help understand the customer's real need. Exam tip: remember questioning in customer service.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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