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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceHardLevel 41

An employee listens carefully to a customer and repeats the message in his own words. What is the main benefit?

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Answer and explanation

Correct answer: Reducing misunderstanding

Repeating in one's own words confirms understanding. In exams, identify active listening behaviour.

Tags

active listeningcustomer communicationclarity

Frequently asked questions

What is the correct answer to this question?

Reducing misunderstanding

Why is this the correct answer?

Repeating in one's own words confirms understanding. In exams, identify active listening behaviour.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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