If a woman worker is given customer service responsibility but no decision authority what is the problem?

Correct answer: Imbalance between responsibility and authority

A worker handling customer service must also have the authority needed to make relevant decisions. Here, responsibility is assigned but decision-making power is withheld, creating an imbalance between responsibility and authority. Complete empowerment or equal leadership authority would instead include decision power. Exam tip: When accountability is given without the power to decide, identify it as an authority gap.