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What is a simple use of service blueprint in an Indian food enterprise?

Answer and explanation

Correct answer: Showing all steps and responsibilities from customer order to delivery

The direct answer is A: a service blueprint shows all steps and responsibilities from customer order to delivery. It is a simple process map for a service business. First, list the customer actions, such as viewing the menu, ordering and receiving food. Then list the visible staff actions, such as confirming the order and handing over the package, and the behind-the-scenes actions, such as purchasing, cooking, checking quality and arranging delivery. Assign responsibility and look for delays, duplication or missing steps. Option A is correct because this is the basic operational use of a service blueprint. Option B is only one small presentation activity, not the whole service. Option C is wrong because hiding bills reduces transparency. Option D is unhygienic and unrelated. Memory cue: blueprint means map the service journey and fix weak points.

Related tags

Home-ScienceService-BlueprintOrder-DeliveryOperations

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