If customer complaints in a food business are mainly about late delivery, which area should be improved?

Correct answer: Logistics and order scheduling

The direct answer is A: improve logistics and order scheduling. Late delivery is mainly an operations problem. The business should record the time an order is received, estimate preparation time, coordinate packing, assign delivery routes and allow realistic delivery windows. It should also monitor delays and communicate promptly when an unavoidable problem occurs. Option A is correct because logistics moves the finished order from the kitchen to the customer, while scheduling coordinates when each task should happen. Option B, dish colour, may affect presentation but does not normally solve a transport delay. Option C, spice origin, concerns ingredient sourcing and has no direct connection with delivery timing. Option D, worker height, is irrelevant to planning routes, preparation or dispatch. A useful exam cue is to match the complaint to the business function: late delivery means operations, logistics and scheduling.