What should be done if repeated complaints come about the same dish in an Indian food business?

Correct answer: The recipe, ingredients, cooking process and service should be checked

Repeated complaints about one dish indicate a possible systematic problem in its quality or service. The business should check recipe standardisation, ingredient quality, cooking time and temperature, presentation, and serving conditions to identify and correct the root cause. Blaming customers does not solve the problem. Exam tip: for repeated complaints, choose the option that involves finding and correcting the root cause.