Why should an artisan behave politely with customers in handicrafts?

Correct answer: To build customer relationships and increase sales

Polite behaviour makes customers feel respected and builds trust. Customers are therefore more likely to buy, return in the future, and recommend the artisan to others, improving both customer relations and sales. Politeness does not directly increase production cost or reduce product quality. Exam tip: In handicraft businesses, connect communication, courtesy, and customer service with sales.