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If customers are repeatedly making the same complaint which skill is most appropriate to apply?यदि ग्राहक बार बार वही शिकायत कर रहे हैं तो कौन सा कौशल लागू करना सबसे उचित है?
Answer and explanationउत्तर और व्याख्या
Correct answer:सही उत्तर: Feedback analysis and improvementप्रतिक्रिया विश्लेषण और सुधार
Repeated complaints show the direction of improvement. In exams connect customer feedback with service improvement.दोहराई गई शिकायत सुधार की दिशा दिखाती है। परीक्षा में ग्राहक प्रतिक्रिया को सेवा सुधार से जोड़ें।
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