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If a customer is angry at the workplace, what should be the employee's first response?यदि कार्यस्थल पर ग्राहक क्रोधित हो तो कर्मचारी की पहली प्रतिक्रिया क्या होनी चाहिए?
Answer and explanationउत्तर और व्याख्या
Correct answer:सही उत्तर: Stay calm and listenशांत रहकर सुनना
Calm listening first reduces tension with an angry customer. In exams, connect first response with restraint.क्रोधित ग्राहक के सामने पहले शांत सुनना तनाव घटाता है। परीक्षा में पहली प्रतिक्रिया को संयम से जोड़ें।
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