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An employee explains a mistake to the customer instead of hiding it and gives a correction timeline. Which professional quality is mainly shown?

Answer and explanation

Correct answer: Integrity and accountability

Accepting a mistake and taking responsibility for correction is accountability. In exams, connect transparency with integrity.

Related tags

IntegrityAccountabilityCustomer HandlingEssential Soft Skills At WorkplaceWorkLivelihood And CareerWork Livelihood And CareerHome ScienceClass 11 Mcq

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