Not looking at the mobile while listening to someone at work shows which skill?

Correct answer: Active listening

The direct answer is A, active listening. Active listening means giving a speaker careful attention, trying to understand the message, and showing through suitable behaviour that the speaker is being heard. Not looking at a mobile while someone is speaking removes a major distraction. It can be combined with facing the speaker, maintaining suitable eye contact, waiting for the person to finish and asking relevant questions. Option A is correct because focused attention is a central part of active listening. Option B, haste, means doing something too quickly; avoiding the mobile does not show haste. Option C, informality, describes a relaxed style or relationship, not the listening skill shown here. Option D, ignoring, means failing to pay attention, which is the opposite of the behaviour described. The reasoning is: the person is listening, removes distraction, and concentrates on the speaker; therefore the skill is active listening. Good listening improves understanding, reduces mistakes and builds respectful workplace communication. Memory cue: attention plus understanding equals active listening.