If an entrepreneur increases only production but not customer service team, what risk will occur?

Correct answer: Service delay and increase in complaints

The direct answer is A: service delays and an increase in complaints. When production rises, more products may reach customers, so order handling, communication, delivery support and complaint management also need enough staff. If the customer-service team remains small, requests can queue up, replies may become slow and customers may feel ignored. Option A is correct because it is a realistic system-capacity risk. Option B is wrong because increasing production alone does not always improve quality; rushed work may even create problems. Option C is wrong because customers are not guaranteed to remain satisfied when support is inadequate. Option D is wrong because adding production without support does not remove risk; it can create new risk. The lesson is that business expansion must include production, service and support capacity. Exam cue: growth in one department without matching support often causes delay and complaints.