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English · easy

Why should a calm tone be used during a conflict?

Answer and explanation

Correct answer: To reduce tension and help find a solution

A calm tone lowers emotional pressure and makes it easier for both sides to listen, explain facts, and consider solutions. It does not mean ignoring the problem or being passive; the speaker can remain firm while being respectful. A threatening or angry tone often makes people defensive and can escalate the disagreement.

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