Which is an example of effective communication in customer service?
Answer and explanation
Correct answer: Listen carefully to the customer's problem, repeat it in your own words, and explain a solution
Effective customer service begins with attentive listening and empathy. Restating the customer’s concern in one’s own words checks that it has been understood correctly; explaining a clear solution then shows purposeful response. Interrupting, ignoring, or blaming the customer can increase frustration and may leave the real problem unresolved.
Frequently asked questions
What is the correct answer to this question?
Listen carefully to the customer's problem, repeat it in your own words, and explain a solution
Why is this the correct answer?
Effective customer service begins with attentive listening and empathy. Restating the customer’s concern in one’s own words checks that it has been understood correctly; explaining a clear solution then shows purposeful response. Interrupting, ignoring, or blaming the customer can increase frustration and may leave the real problem unresolved.
Which subject and chapter does this question cover?
This is a Class 11 English question. Chapter: Father to Son. Topic: Communication Problems.
