Why can it be wrong for an employee to tell a customer, “Your problem is small”?
Answer and explanation
Correct answer: It may make the customer feel that their concern is not being taken seriously.
The size of a problem to the employee may not be the same as its importance to the customer. Calling it small can minimise the customer’s feelings and make them feel dismissed. A better response is to listen, acknowledge the concern, explain what can be done, and provide a respectful solution. The statement does not solve the problem or protect privacy.
Frequently asked questions
What is the correct answer to this question?
It may make the customer feel that their concern is not being taken seriously.
Why is this the correct answer?
The size of a problem to the employee may not be the same as its importance to the customer. Calling it small can minimise the customer’s feelings and make them feel dismissed. A better response is to listen, acknowledge the concern, explain what can be done, and provide a respectful solution. The statement does not solve the problem or protect privacy.
Which subject and chapter does this question cover?
This is a Class 11 English question. Chapter: Father to Son. Topic: Communication Problems.
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