If an employee solved a customer complaint but did not explain future prevention what opportunity was missed?
Answer and explanation
Correct answer: Opportunity to make the customer self-reliant
Solving the immediate complaint addresses the present difficulty, but explaining prevention helps the customer avoid the same difficulty later. Therefore, the missed opportunity was to make the customer more self-reliant, so A is correct. The other options describe harmful or irrelevant actions, not a useful purpose of customer service communication.
Frequently asked questions
What is the correct answer to this question?
Opportunity to make the customer self-reliant
Why is this the correct answer?
Solving the immediate complaint addresses the present difficulty, but explaining prevention helps the customer avoid the same difficulty later. Therefore, the missed opportunity was to make the customer more self-reliant, so A is correct. The other options describe harmful or irrelevant actions, not a useful purpose of customer service communication.
Which subject and chapter does this question cover?
This is a Class 11 English question. Chapter: Father to Son. Topic: Communication Problems.
