If an employee does not know the solution immediately after hearing a customer's complaint, what should the employee say?
Answer and explanation
Correct answer: I will look into your concern and get back to you with an appropriate solution.
A professional employee should acknowledge the concern, avoid guessing, and promise a realistic follow-up after checking the facts. Option A communicates responsibility and respect without pretending to know an answer. D risks giving false information, while B and C dismiss or blame the customer and can escalate the complaint.
Frequently asked questions
What is the correct answer to this question?
I will look into your concern and get back to you with an appropriate solution.
Why is this the correct answer?
A professional employee should acknowledge the concern, avoid guessing, and promise a realistic follow-up after checking the facts. Option A communicates responsibility and respect without pretending to know an answer. D risks giving false information, while B and C dismiss or blame the customer and can escalate the complaint.
Which subject and chapter does this question cover?
This is a Class 11 English question. Chapter: Father to Son. Topic: Communication Problems.
