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If a message says, “Bring all necessary documents,” but does not provide a list of the required documents, what is missing from the message?

Answer and explanation

Correct answer: Specificity and completeness

“Necessary documents” is vague because different recipients may have different ideas about what is required. Listing the exact documents makes the instruction specific and complete, reduces repeated questions, and lowers the chance of omission. Confidentiality concerns unauthorised access, while non-verbal cues and praise are not needed to make this written instruction precise.

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ClaritySpecificityCommunication ProblemsFather To SonEnglishClass 11 Mcq

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