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In a formal email, using “Dear Sir/Madam” instead of “Hi friends” improves which aspect of communication?

Answer and explanation

Correct answer: Formality and courtesy of language

“Dear Sir/Madam” is a conventional respectful salutation for a formal or professional recipient, whereas “Hi friends” is informal and suited to a familiar group. The formal salutation improves tone and courtesy. It does not change the length, number of images, or technical security of the email.

Related tags

Email EtiquetteFormal CommunicationCourtesyCommunication ProblemsFather To SonEnglishClass 11 Mcq

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