An entrepreneur publicly accepted customer complaints and announced improvements. Which quality does this show?
Answer and explanation
Correct answer: Accountability and transparency
Openly accepting complaints shows willingness to take responsibility for the customer experience instead of hiding the problem or blaming others. Announcing concrete improvements makes the response transparent and allows stakeholders to judge progress. This behaviour can rebuild trust when followed by genuine corrective action. It is not avoidance, because the entrepreneur is facing the issue publicly and responding to it.
Frequently asked questions
What is the correct answer to this question?
Accountability and transparency
Why is this the correct answer?
Openly accepting complaints shows willingness to take responsibility for the customer experience instead of hiding the problem or blaming others. Announcing concrete improvements makes the response transparent and allows stakeholders to judge progress. This behaviour can rebuild trust when followed by genuine corrective action. It is not avoidance, because the entrepreneur is facing the issue publicly and responding to it.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Business Ethics.
