Which option demonstrates the correct use of emotional intelligence in effective communication?
Answer and explanation
Correct answer: Listening to an angry person calmly and responding thoughtfully
Emotional intelligence includes recognising emotions, regulating one’s own reaction, and responding with empathy. Calm listening can lower tension and help identify the real concern before a thoughtful reply is given. Raising one’s voice, ignoring feelings, or assigning blame usually escalates conflict instead of creating understanding or a solution.
Frequently asked questions
What is the correct answer to this question?
Listening to an angry person calmly and responding thoughtfully
Why is this the correct answer?
Emotional intelligence includes recognising emotions, regulating one’s own reaction, and responding with empathy. Calm listening can lower tension and help identify the real concern before a thoughtful reply is given. Raising one’s voice, ignoring feelings, or assigning blame usually escalates conflict instead of creating understanding or a solution.
Which subject and chapter does this question cover?
This is a Class 10 English question. Chapter: First Flight Prose.
