If a student immediately says it is your fault while listening to a complaint, which skill is weakest?
Answer and explanation
Correct answer: Empathetic active listening
A complaint should first be heard carefully so that the speaker’s feelings, facts, and actual problem can be understood. Immediately assigning blame shows that the listener has not demonstrated patience, empathy, or a willingness to clarify. Thus, empathetic active listening is weak. The other choices concern unrelated skills and do not explain the inappropriate response to a complaint.
Frequently asked questions
What is the correct answer to this question?
Empathetic active listening
Why is this the correct answer?
A complaint should first be heard carefully so that the speaker’s feelings, facts, and actual problem can be understood. Immediately assigning blame shows that the listener has not demonstrated patience, empathy, or a willingness to clarify. Thus, empathetic active listening is weak. The other choices concern unrelated skills and do not explain the inappropriate response to a complaint.
Which subject and chapter does this question cover?
This is a Class 10 English question. Chapter: First Flight Prose.
