A complaint letter states the problem but does not mention the date of the incident, supporting evidence, or the resolution expected. Which communication weakness does this show?
Answer and explanation
Correct answer: Incomplete and insufficiently specific communication
A useful complaint letter should identify what happened, when and where it happened, what evidence supports the claim, and what action or resolution is requested. Leaving out these details makes the complaint incomplete and less actionable for the recipient. It is written communication, not oral or visual communication, and it cannot be called clear and complete merely because the basic problem is mentioned. Therefore A is correct.
Frequently asked questions
What is the correct answer to this question?
Incomplete and insufficiently specific communication
Why is this the correct answer?
A useful complaint letter should identify what happened, when and where it happened, what evidence supports the claim, and what action or resolution is requested. Leaving out these details makes the complaint incomplete and less actionable for the recipient. It is written communication, not oral or visual communication, and it cannot be called clear and complete merely because the basic problem is mentioned. Therefore A is correct.
Which subject and chapter does this question cover?
This is a Class 10 English question. Chapter: First Flight Prose.
