How was Grandmother's behaviour toward Kezia?

Correct answer: Affectionate and supportive

The governing concept is character understanding through actions. Grandmother behaves with warmth and practical support toward Kezia. She encourages the child to prepare a birthday present for her father and gives her the material and opportunity to make the pincushion. Her role is not to frighten or punish Kezia; rather, she guides the child and helps her express affection. Therefore, option A is correct. Nothing in the story suggests that Grandmother is jealous, competitive, neglectful, or indifferent. Although the present-making episode leads to an accidental mistake, Grandmother's intention is caring and constructive. Readers should judge her behaviour from what she does for Kezia, not from the later misunderstanding involving the speech papers.