In which situation may institutional reform be necessary for human rights protection?

When custodial violence or ignoring complaints happens repeatedly

The governing concept is that human rights require not only laws but also institutions that prevent violations, investigate complaints and provide remedies. If custodial violence or the repeated neglect of complaints continues, the problem may lie in procedures, training, supervision, accountability or oversight within the institution. Reform can therefore include independent inquiries, better complaint mechanisms, clear disciplinary rules and human-rights training. Option A is correct because repeated violations indicate a systemic weakness rather than an isolated mistake. A school cultural programme, new market goods and pleasant weather have no direct connection with institutional protection of rights, so options B, C and D are irrelevant distractors.

This is a Class 9 Civics question. Chapter: Democratic Rights. Topic: Human Rights and their protection.