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Why should a person introduce themselves while speaking on the telephone?

Answer and explanation

Correct answer: To tell the listener the speaker's identity

The governing concept is effective verbal communication and telephone etiquette. Because the listener cannot see the caller, a brief introduction identifies the speaker and provides context for the conversation. Option B is correct for this reason. Making the call longer, increasing volume, or recording the call is not the purpose of introducing oneself and does not establish identity.

Related tags

Telephone EtiquetteIntroductionOral CommunicationVerbalCommunication Skills IArtificial IntelligenceClass 9 Mcq

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