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On a website, the primary action button is grey while a disabled button is brightly coloured. What is the major user-experience error?

Answer and explanation

Correct answer: Visual cues contradict action priority

The governing concept is visual affordance: the appearance of a control should communicate what users can and should do. A primary action normally needs strong emphasis, while a disabled control should look unavailable and less prominent. Making the active choice grey and the disabled choice bright reverses these signals, so option B is correct. Button size, amount of text and symmetry do not explain this priority error.

Related tags

Visual CommunicationUser InterfaceButtonsAffordanceVisual CuesCommunication Skills IArtificial IntelligenceClass 9 Mcq

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