If a student has stated a genuine problem in a complaint letter but has used very harsh language, what should be improved?
Answer and explanation
Correct answer: The language should be polite, clear, and based on facts and evidence
A genuine complaint should preserve the relevant problem but present it in respectful, precise, and evidence-based language. The writer can describe what happened, when it happened, its effect, and the remedy requested without insults or threats. Removing the problem destroys the purpose of the letter, and hiding evidence or identity is not the normal improvement required for a formal complaint.
Frequently asked questions
What is the correct answer to this question?
The language should be polite, clear, and based on facts and evidence
Why is this the correct answer?
A genuine complaint should preserve the relevant problem but present it in respectful, precise, and evidence-based language. The writer can describe what happened, when it happened, its effect, and the remedy requested without insults or threats. Removing the problem destroys the purpose of the letter, and hiding evidence or identity is not the normal improvement required for a formal complaint.
Which subject and chapter does this question cover?
This is a Class 9 Artificial Intelligence question. Chapter: Communication Skills-I. Topic: Verbal.
