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Customer reviews on an online shopping platform help decision-making but some may be fake. What is the appropriate behaviour?

Answer and explanation

Correct answer: Compare multiple reliable sources and verified reviews

Online reviews can contain useful experiences, bias, promotional content, or false claims. A careful user should compare several reviews, check whether reviewers or purchases are verified, read the product description, and consult reliable sources before deciding. Option A represents this critical evaluation. Accepting the first review or looking only at extreme comments gives an incomplete picture, while ignoring product details removes important evidence.

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IctE-CommerceOnline-ReviewsDigital-LiteracyIntroduction To Ict And Its Role In Daily LifeIct (Information & Communication Technology) Skills IIct Information Communication Technology Skills IArtificial Intelligence

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