An entrepreneur meets the production target but excessive overtime exhausts employees. What would balanced control do?

Correct answer: Review health cost and sustainability along with output

Control means comparing actual performance with desired results and examining the effects of the method used. Meeting output targets is not sufficient if exhaustion increases illness, turnover, mistakes or long-term cost. Balanced control would therefore review output together with employee health, hidden costs and sustainability. Permanent overtime or ignoring complaints would conceal rather than manage the problem.