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An entrepreneur interprets customer dissatisfaction as a service-system weakness rather than merely individual complaints. Which ability is this?एक उद्यमी ने ग्राहकों के असंतोष को केवल व्यक्तिगत शिकायत न मानकर सेवा प्रणाली की कमजोरी समझा। यह कौन-सी क्षमता है?
Answer and explanationउत्तर और व्याख्या
Correct answer:सही उत्तर: Systems thinkingप्रणालीगत सोच
Connecting individual incidents with the wider system shows systems thinking. Identify process-level causes.अलग घटनाओं को पूरी प्रणाली से जोड़ना प्रणालीगत सोच है। परीक्षा में प्रक्रिया स्तर के कारण पहचानें।
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