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An app uses different icons for the same action on different pages. What problem may occur?

Answer and explanation

Correct answer: The user may become confused

The governing concept is consistency in visual interface communication. When one action is represented by different icons, users must repeatedly guess whether the symbols have the same or different meanings. This increases cognitive effort, slows navigation, and may lead to incorrect selections. Consistent icon use creates predictable communication; it does not automatically change the app’s size or make actions faster. Thus, option C correctly identifies the likely problem.

Related tags

Visual CommunicationIcon ConsistencyUser InterfaceDesign UsabilityCommunication Skills IArtificial IntelligenceClass 9 Mcq

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