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A speaker gives correct facts on a sensitive topic but chooses offensive words. What is the most likely effect on the message?

Answer and explanation

Correct answer: Listeners may become defensive and reject the message

The governing concept is appropriate and respectful word choice in verbal communication. Even accurate information can lose its persuasive effect when offensive language threatens, insults, or alienates listeners. They may become defensive and focus on the tone instead of considering the facts, so option C is correct. Offensive wording does not improve accuracy, make people comfortable, or guarantee that the discussion will end automatically.

Related tags

Sensitive CommunicationWord ChoiceRespectVerbalCommunication Skills IArtificial IntelligenceClass 9 Mcq

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