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A digital icon has a familiar shape but performs a function different from its common meaning. What usability problem will occur?

Answer and explanation

Correct answer: There will be a mismatch between user expectation and function

The governing concept is consistency between a symbol and the action it represents. Users rely on familiar icons and form expectations from their previous experience; for example, a recognised symbol normally suggests a predictable function. If the actual action differs, users may select the wrong control, hesitate, or lose trust in the interface. Colour balance, readability, and size are not the central problem, so option C is correct.

Related tags

Visual CommunicationIcon UsabilityUser ExpectationInterface DesignCommunication Skills IArtificial IntelligenceClass 9 Mcq

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