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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students explore how perspectives shape the way people send, receive, and interpret messages. They learn to recognise common communication barriers, including unclear language, assumptions, cultural differences, emotions, poor listening, physical distractions, and technology-related problems, and understand how these can lead to misunderstanding. The topic develops empathy, attentive listening, clear expression, and practical ways to improve communication in everyday and collaborative situations.
Practice questions
01 What problem can result from repeatedly interrupting someone’s turn to speak in a virtual meeting?
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Answer and explanation
Correct answer: A. Voices overlap and the message becomes unclear
Explanation: When a participant interrupts repeatedly, two or more people may speak at the same time. Their voices can overlap, important words may be missed, and listeners may not know which speaker to follow. Respecting turns makes the discussion easier to hear and understand; interruption does not automatically improve clarity or discipline.
02 In which situation does empathy make communication most effective?
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Answer and explanation
Correct answer: A. When the other person is sad or upset
Explanation: Empathy means recognising and responding appropriately to another person’s feelings. It is especially important when someone is sad or upset because a respectful, understanding response can provide support and prevent further distress. Simple notices or routine facts mainly require accuracy and clarity, not the same level of emotional sensitivity.
03 Which behaviour shows the correct way to receive feedback?
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Answer and explanation
Correct answer: A. Listen to the feedback calmly and make a plan to improve
Explanation: Useful feedback can identify strengths, errors, and possible improvements. Listening calmly allows the receiver to understand the message, ask sensible questions, and decide what action to take. Interrupting, arguing immediately, or refusing to read the feedback prevents learning. Accepting feedback does not mean agreeing with every comment; it means considering it thoughtfully.
04 If a speaker uses only local idioms before an audience from diverse backgrounds, what problem can occur?
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Answer and explanation
Correct answer: A. Some listeners may not understand the message.
Explanation: Idioms often depend on local culture and shared experience. Listeners from other regions or backgrounds may interpret them differently or may not know their meaning at all. This creates a language or cultural barrier. Using simple, widely understood wording and checking for understanding would make the message more inclusive and effective.
05 If a person says that information is definitely correct without providing evidence, what precaution should be taken?
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Answer and explanation
Correct answer: A. Check the source and evidence
Explanation: Confidence in a statement is not proof of its truth. Before accepting or sharing an unsupported claim, the receiver should identify its source and look for reliable evidence or confirmation. Forwarding it immediately can spread misinformation, while exaggerating or refusing to check it makes responsible communication even less likely.
06 If a speaker continuously uses difficult or unfamiliar words, which barrier may arise in communication?
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Answer and explanation
Correct answer: B. Language barrier
Explanation: A language barrier occurs when the receiver cannot understand the words, vocabulary, or language used by the sender. Difficult unfamiliar terms can block the intended meaning even when there is no noise or equipment problem. A physical barrier involves factors such as distance or sound, while this situation specifically concerns the language being used.
07 Listening attentively to the teacher’s complete question before answering in class demonstrates which skill?
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Answer and explanation
Correct answer: B. Active listening
Explanation: Active listening means paying attention to the complete message, understanding its meaning, and then responding appropriately. Waiting until the teacher finishes prevents missing important information and reduces irrelevant answers. Carelessness would involve answering without attention, while visual communication and informal writing do not describe this listening behaviour.
08 Why is it necessary to control one’s emotions during communication?
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Answer and explanation
Correct answer: A. So that the conversation remains respectful and balanced
Explanation: Strong anger, fear, or frustration can affect word choice, tone, and judgement. Managing emotions helps a person express disagreement without insulting others and remain open to understanding their viewpoint. Emotional control does not mean hiding every feeling; it means responding thoughtfully. It also does not remove the need for listening or feedback.
09 What problem can occur when the context is not understood in communication?
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Answer and explanation
Correct answer: A. The meaning of the message may be misunderstood
Explanation: Context includes the situation, relationship between participants, cultural background, and purpose of the message. Without it, the receiver may interpret the same words in an unintended way, especially when humour, indirect language, or shared knowledge is involved. Missing context does not shorten a message or make feedback automatically accurate.
10 What is most appropriate to do before giving effective feedback?
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Answer and explanation
Correct answer: B. Understand the complete situation
Explanation: Before giving feedback, a person should gather the relevant facts, listen to the other viewpoint, and understand the context. This reduces the chance of judging unfairly and helps the feedback focus on a specific behaviour or result. Criticising or blaming without understanding may create resentment, while saying nothing gives no opportunity for improvement.
11 If a listener is only preparing a reply and is not listening carefully to the speaker, which skill is lacking?
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Answer and explanation
Correct answer: A. Active listening
Explanation: Active listening requires attention to the speaker’s complete message before forming a response. A listener who is busy planning a reply may miss facts, feelings, or the actual question. Feedback is the response given after understanding, but the problem described occurs before that stage. It is therefore specifically a lack of active listening.
12 What can be the effect of bias in communication?
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Answer and explanation
Correct answer: A. It blocks fair understanding of the message
Explanation: Bias is a pre-formed judgement that can influence how a person selects, interprets, or evaluates information. Because of it, the receiver may reject a message too quickly or notice only details that support an existing opinion. Bias does not remove physical noise, end the receiver’s role, or guarantee greater clarity; an open mind supports fairer understanding.
13 What does briefly restating another person’s point in a group discussion demonstrate?
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Answer and explanation
Correct answer: A. Careful listening and understanding
Explanation: Paraphrasing another person’s point shows that the listener paid attention and tried to understand the intended meaning. It can also confirm understanding and give the original speaker a chance to correct any misunderstanding. This supports cooperative discussion. Forcing one’s own view or changing the subject does not demonstrate that the speaker was heard.
14 Which of the following is an example of a barrier to effective communication?
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Answer and explanation
Correct answer: C. Being unable to hear the message properly because of noise
Explanation: Noise is a physical barrier because it interferes with the signal and prevents the receiver from hearing the message accurately. Attentive listening, simple language, and feedback generally support understanding and help correct confusion. Therefore, option C is the only behaviour or condition listed that directly obstructs the communication process.
15 Which option demonstrates a correct active listening technique?
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Answer and explanation
Correct answer: A. Paraphrasing the speaker’s point to confirm understanding
Explanation: Paraphrasing means restating the speaker’s idea in one’s own words and then checking whether it was understood correctly. It shows attention and can reveal misunderstandings early. Sending messages, changing the topic, or ignoring the speaker divides attention and prevents the listener from understanding the complete message.
16 Which of the following is an example of an emotional barrier in communication?
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Answer and explanation
Correct answer: A. क्रोध के कारण संदेश का गलत अर्थ निकालना | Misinterpreting a message because of anger
Explanation: An emotional barrier occurs when feelings such as anger, fear, anxiety, or sadness affect attention, thinking, or interpretation. Option A directly shows anger changing the receiver’s interpretation of the message. A faulty microphone is a technical problem, loud noise is a physical or environmental problem, and different languages create a language barrier. Therefore, A is the emotional barrier.
17 Why is it useful to know the audience before starting a presentation?
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Answer and explanation
Correct answer: A. भाषा, उदाहरण और गहराई सही चुनने के लिए | To choose the right language, examples, and depth
Explanation: Audience analysis helps a speaker adjust the language, examples, pace, and level of detail to the listeners’ age, knowledge, and needs. This makes the presentation easier to understand and more relevant. It does not remove time, prevent every question, or require changing the topic. Hence, option A correctly describes the purpose of knowing the audience before presenting.
18 Which statement illustrates the effect of bias in communication?
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Answer and explanation
Correct answer: A. किसी व्यक्ति की बात सुने बिना उसके बारे में पहले से राय बना लेना | Forming an opinion before listening
Explanation: Bias is a pre-existing opinion that affects how a person listens to or interprets a message. Option A shows judgement before hearing the speaker, so the message may not be considered fairly. Clarifying, taking notes, and using clear language generally support accurate communication rather than create bias.
19 Which habit creates a barrier to active listening?
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Answer and explanation
Correct answer: C. मैं मोबाइल फोन देखते हुए सुनूँगा। | I will listen while looking at my mobile phone.
Explanation: Active listening requires attention, patience, and an effort to understand the speaker’s meaning. Looking at a mobile phone divides attention, increases the chance of missing important information, and signals disinterest. Allowing the speaker to finish and asking relevant questions are helpful listening behaviours.
20 Which behaviour increases trust in communication?
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Answer and explanation
Correct answer: A. सत्यनिष्ठा, स्पष्टता और सम्मानपूर्ण व्यवहार | Truthfulness, clarity, and respectful behaviour
Explanation: Trust grows when people communicate honestly, provide clear information, and treat one another respectfully. These behaviours make messages credible and relationships safer. Incomplete information, contradictions, and repeated topic changes create uncertainty or suspicion, so they weaken rather than strengthen trust.
21 When a student listens to all group members before speaking, which quality is shown most strongly?
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Answer and explanation
Correct answer: A. सक्रिय श्रवण | Active listening
Explanation: Active listening means giving attention, allowing others to finish, understanding their ideas, and then responding appropriately. The student’s decision to hear all members before speaking demonstrates these behaviours. Speaking fast, arguing, or giving a long message does not show that the speaker understood or respected the group.
22 When a person interrupts the speaker and immediately gives his own opinion, which communication skill is weak?
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Answer and explanation
Correct answer: A. धैर्यपूर्ण श्रवण | Patient listening
Explanation: Patient listening requires allowing the speaker to finish, concentrating on the message, and considering the meaning before responding. Interrupting and immediately giving one’s own opinion shows that the person is not giving sufficient attention or time to the speaker. Clear pronunciation, correct writing, and topic selection are different skills and are not demonstrated by this behaviour. Hence, A is correct.
23 If a message contains many instructions in one long sentence, what effect can it have on the receiver?
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Answer and explanation
Correct answer: A. The receiver may miss some steps
Explanation: When many instructions are placed in one long sentence, the receiver may find it difficult to identify each action and remember the correct order. As a result, one or more steps may be missed. Short sentences, numbered points, and clear sequence markers improve readability. A long sentence does not make a message confidential or automatically clearer.
24 If a person starts recording a virtual meeting without informing the other participants, which communication value may be affected?
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Answer and explanation
Correct answer: A. Consent and privacy
Explanation: A meeting recording may capture participants’ voices, images, opinions, and private discussion. Starting it secretly can undermine informed consent and may expose information that participants did not expect to share. Responsible communication requires informing participants and following applicable permission rules before recording. Audio clarity and title length do not address this ethical issue.
25 If a speaker repeatedly ignores a listener’s doubt, what effect will it have on the presentation?
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Answer and explanation
Correct answer: A. Trust and participation may reduce
Explanation: A listener’s doubt may indicate that an explanation is incomplete or unclear. If the speaker repeatedly ignores it, the listener may feel unimportant or disrespected and may stop asking questions. This can reduce trust, participation, and learning. Respectfully acknowledging the doubt and clarifying it improves the presentation; ignoring it does not make the message complete.
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