01 The sender treated feedback as personal criticism although it was only a suggestion. Where did the problem occur?
Answer and explanation
Correct answer: D. प्रेषक द्वारा प्रतिक्रिया के विकोडन में
Explanation: Feedback must also be decoded and interpreted by the sender. Here the sender received a suggestion but assigned it the wrong meaning, turning it into personal criticism. That is an error in decoding feedback. The original channel or the receiver’s encoding is not necessarily faulty merely because interpretation went wrong.