01 If the sender uses unclear pronouns while writing a message what problem may occur?
Answer and explanation
Correct answer: C. An unclear reference may cause misinterpretation
Explanation: Pronouns such as “he,” “it,” or “they” must clearly refer to a known person or thing. If the reference is unclear, the receiver may connect the pronoun with the wrong subject and interpret the instruction incorrectly. This is a clarity and encoding problem; it does not automatically change the channel, receiver, or feedback.