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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Up to 25 questions from this page. Select your focus, then start.
25 questions
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Medium · Level 2View options
Obtaining acknowledgement of receipt
Selecting the communication channel
Drafting the message
Providing progress feedback
Medium · Level 2View options
How were these results obtained?
Which colours were used?
How many minutes is it?
When will refreshments be served?
Medium · Level 2View options
Speak in turns and give a summary at the end
Let everyone speak at once
Stop every question
Change the topic without a conclusion
Medium · Level 2View options
The message is polite, but the recipient selection is incorrect.
It is fully effective because the language is polite.
It is acceptable if the intention is good.
Checking the recipient is unnecessary.
Medium · Level 2View options
Whether the message is clear to the receiver
Whether the voice is very loud
Whether the paper is thick enough
Whether enough colours are used
Medium · Level 2View options
People will be confused between the old and new details.
Everyone will understand the correct information immediately.
The message will automatically become shorter.
Confidentiality will increase.
Medium · Level 2View options
Deep confirmation of meaning
Only attendance check
Silent signal
Colour selection
Medium · Level 2View options
How was agreement confirmed?
What colour was the paper?
Who drew the picture?
Where was the speaker sitting?
Medium · Level 2View options
Members may remember different conclusions
All decisions will be clear automatically
The discussion will surely be useless
Feedback will not be needed
Medium · Level 2View options
Understanding may be incomplete
Understanding is always complete
The question is over
The teacher should do nothing
Medium · Level 2View options
Speak while also listening carefully to others
Keep speaking alone
Interrupt others repeatedly
Give no feedback
Medium · Level 2View options
Sender's emotion
Colour of the message
Medium or delivery
Facial expression
Medium · Level 2View options
Stop the speech immediately
Prepare a written report
Look only at the slides
Adjust pace or explanation as needed
Medium · Level 2View options
Face-to-face discussion
Telephone conversation
Recorded advertisement
Video meeting
Medium · Level 2View options
Repeat key points and confirm them
Agree without listening
Look away
Interrupt the message
Medium · Level 2View options
Listening to the message and asking questions
The sender writing alone
Sending a message and leaving immediately
Putting a poster on a wall
Medium · Level 2View options
A conversation between two friends
Questions and answers in class
A recorded message on the radio
A video meeting
Medium · Level 2View options
In sending the message
In selecting the medium
In receiving the sound
In interpretation
Medium · Level 2View options
Only the medium matters in communication
Communication also includes reception, understanding, and feedback
Communication does not require a sender
Every communication is written
Medium · Level 2View options
The teacher gives instructions and the student demonstrates the correct process
A poster is displayed on a wall
An email has been sent
The speaker has finished the speech
Medium · Level 2View options
Making the message longer
Checking understanding and reducing misunderstanding
Stopping the sender
Ending written communication
Medium · Level 2View options
The message is in the correct language
The medium is not delivering the message adequately to the audience
The announcement is formal
The audience is attentive
Medium · Level 2View options
A teacher changes the example after noticing students' confusion
A poster is displayed in an empty room
A recorded message plays without listeners
A letter is never read after being sent
Medium · Level 2View options
The sender will receive a correct written record
The teacher may wrongly assume the message was understood
Communication will automatically become effective
The language barrier will disappear
Medium · Level 2View options
The message will become more formal
The meaning will become automatically clear
Feedback will always be positive
The message may not be received
Question 1MediumLevel 2
An important message was sent to the correct person, but acknowledgement of its receipt was not obtained. As a result, the task was not completed on time. Which communication step was missed?
Correct answer: A
Acknowledgement confirms that the intended person has received and noticed the message. This is especially important for urgent or time-bound work. The channel was already selected and the message was drafted and sent, while progress feedback would come later. The missing immediate step is therefore confirmation of receipt.
If a student presents the results first but does not explain the method used to obtain them, which question is most appropriate?
Correct answer: A
The method explains how data were collected, processed, or tested, so it is essential for judging whether the results are trustworthy and meaningful. Asking how the results were obtained directly addresses this missing information. Questions about colours, duration, or refreshments do not examine the basis of the findings.
If participants in a group discussion keep interrupting one another and no conclusion is reached, which rule would be most useful?
Correct answer: A
Taking turns reduces interruptions and gives each participant a fair opportunity to speak and listen. A final summary collects the main points, identifies agreement or disagreement, and supports a conclusion. Allowing simultaneous speech increases noise, suppressing questions reduces understanding, and changing the topic avoids rather than solves the discussion problem.
If a message is very polite but is sent to the wrong recipient, what is the most accurate evaluation?
Correct answer: A
Politeness is one quality of communication, but effectiveness also requires reaching the intended person. Sending a message to the wrong recipient may cause misunderstanding, prevent the right action, or expose private information. A good intention cannot remove this risk, so recipient checking remains necessary even when the wording is courteous.
If a person repeatedly says, “My message is clear,” but listeners misunderstand it, what should the person check first?
Correct answer: A
Clarity is judged by whether the receiver understands the intended meaning, not by the sender’s confidence. The speaker should seek feedback and check wording, sequence, examples, assumptions, and the communication channel. A louder voice, thicker paper, or more colours may improve presentation in limited situations, but none automatically corrects unclear meaning.
If a correction message is sent but it does not clearly state which part of the message has changed, what problem will occur?
Correct answer: A
A correction should identify the original error and state the replacement information precisely. If the changed part is not named, recipients may continue using the old detail, overlook the new one, or combine both versions incorrectly. A vague correction therefore creates further ambiguity; it does not automatically shorten the message or improve confidentiality.
If a speaker asks the listener how they understood a message, what type of check is being done?
Correct answer: A
Asking the listener to explain the message in their own words checks whether the intended meaning was received correctly. It is stronger than asking only, “Did you understand?”, because a person may say yes without actually understanding. The listener’s explanation can reveal confusion early. Therefore, option A is the correct form of meaning confirmation.
If a message claims that everyone agrees but has no feedback record, what question arises?
Correct answer: A
“Everyone agrees” is a broad claim that requires evidence, especially when the decision matters. Without a written response, meeting record, or clear confirmation from participants, it is impossible to know whether people agreed, stayed silent, or were not consulted. Therefore, the important question is how agreement was confirmed. The other options do not test the claim.
If a meeting discussion was good but no final summary was given, what problem may occur later?
Correct answer: A
A discussion can be productive yet leave different participants with different understandings of the decision, deadline, or responsibility. A final summary creates shared meaning by restating the agreed points, assigned tasks, and next steps. Without it, later disagreement and missed work become more likely. Therefore, option A is correct; the other options ignore the value of closure.
If a student says, “I understood your point,” but cannot explain it in their own words, what should the teacher understand?
Correct answer: A
A claim of understanding is not enough evidence of learning. Asking the student to paraphrase or give an example checks whether the idea has actually been understood and connected to meaning. Inability to explain may show confusion, weak recall, or incomplete understanding, so the teacher should clarify and check again. Hence, option A is correct.
Which behaviour is appropriate for effective communication in a group discussion?
Correct answer: A
The governing concept is two-way communication supported by active listening. In a group discussion, a participant should express ideas clearly, allow others to speak, listen carefully, and respond appropriately. Therefore, option A is correct. Speaking continuously, interrupting, or refusing to give feedback prevents equal participation and weakens understanding among group members.
If a message does not reach the correct person then which part of the communication process has failed?
Correct answer: C
The governing concept is the communication cycle, which includes the sender, message, channel or medium, receiver, and feedback. If the message fails to reach the intended person, the problem is normally in the channel, addressing, or delivery process. Hence option C is correct. Sender emotion, message colour, and facial expression may affect interpretation, but they do not explain a delivery failure in this situation.
What should a speaker do after observing audience feedback during a public speech?
Correct answer: D
The governing concept is feedback in the communication cycle. Audience expressions, questions, attention, and confusion provide information about whether the message is being understood. A responsive speaker uses this feedback to slow down, clarify a point, give an example, or change the pace. Therefore, option D is correct. Stopping immediately, writing a report, or staring only at slides ignores the receiver’s response and does not improve the live interaction.
In which communication is immediate feedback least likely?
Correct answer: C
The governing concept is the difference between two-way and one-way communication. Face-to-face discussion, telephone conversation and video meetings allow participants to respond during the interaction. A recorded advertisement is prepared in advance and normally reaches an audience without a direct response channel, so immediate feedback is least likely there. Therefore, option C is correct; the other three are interactive forms.
What should be done to reduce the chance of mishearing an oral message?
Correct answer: A
The governing concept is feedback and confirmation in the communication cycle. After hearing an oral message, the receiver should repeat important points or ask for confirmation; this checks whether the intended meaning was received correctly, making A correct. Agreeing without listening, looking away, or interrupting increases the chance of missing information and does not verify understanding.
Which example best shows the role of the receiver in communication?
Correct answer: A
The governing concept is the communication cycle, in which the receiver obtains, interprets, and responds to a message. Listening carefully, asking questions, and giving feedback show that the receiver is actively checking meaning rather than merely receiving sounds or words. The sender writing alone, leaving after transmission, or displaying a poster describes message creation or delivery, not the receiver’s role. Hence, option A is correct.
The governing concept is feedback in the communication cycle. Communication is mainly one-way when a sender transmits information without an immediate opportunity for the receiver to respond. A recorded radio message generally follows this pattern, so option C is correct. A conversation, classroom question-and-answer session, and video meeting normally allow participants to respond, making them two-way examples.
A student heard the message correctly but interpreted its meaning incorrectly. At which stage did the problem occur?
Correct answer: D
The communication cycle separates receiving a message from interpreting or decoding it. The student heard the words accurately, so the receiving of sound was successful; the error occurred while assigning meaning to those words. Therefore, option D is correct. Options A and B concern message transmission and channel choice, while option C would mean the sound itself was not received properly.
A student considers communication to mean only sending a message. Why is this understanding incomplete?
Correct answer: B
The governing concept is the communication cycle: a sender creates a message, a medium carries it, a receiver interprets it, and feedback shows whether understanding occurred. Sending alone proves delivery, not successful communication. Option B is correct because reception, interpretation, and response complete the process. Option A ignores people, C wrongly removes the sender, and D incorrectly limits communication to written forms.
In which example is feedback the clearest proof that a message was successful?
Correct answer: A
The governing concept is feedback in the communication cycle: the receiver’s response shows whether the message was understood. In option A, the student performs the correct process after hearing the teacher’s instructions, providing observable evidence of comprehension. Merely displaying a poster, sending an email, or ending a speech proves delivery but not understanding. Therefore A is the clearest evidence that communication achieved its purpose.
A team member confirms every instruction by restating it in different words. What is the main benefit of this technique?
Correct answer: B
The governing concept is feedback, especially paraphrasing or checking understanding. When the listener restates an instruction in different words, the sender can compare the intended meaning with the received meaning and correct errors early. Therefore option B is correct. The technique is not meant merely to lengthen a message, interrupt the sender, or eliminate written communication.
A public announcement is clear but the microphone volume is very low. Why may communication fail?
Correct answer: B
The governing concept is that successful communication depends on both an understandable message and an effective channel or medium. Although the words are clear, very low microphone volume prevents listeners from receiving the sound adequately; hence option B is correct. Correct language and attentive listeners cannot overcome a channel that fails to transmit the message audibly.
In which situation can receiver feedback cause the original message to be modified?
Correct answer: A
The governing concept is feedback in a dynamic communication cycle. Feedback tells the sender whether the receiver has understood the message, allowing the sender to adapt wording, examples, pace, or medium. In option A, students’ confusion prompts the teacher to change the example, so it is correct. The other situations provide no active receiver response that could guide modification.
A student nods instead of asking a question even though the topic is not understood. What problem may arise?
Correct answer: B
The governing concept is the need for accurate feedback in the communication cycle. A nod is a non-verbal signal that may be interpreted as agreement or understanding, even when the student is confused. The teacher may therefore stop explaining and incorrectly believe learning has occurred. Option B is correct. A nod does not create a written record, guarantee effective communication, or remove a language barrier.
What happens if the chosen communication medium is not accessible to the receiver?
Correct answer: D
A communication medium works only when the receiver can access and use it. If a person cannot open, hear, read or otherwise reach the selected channel, the message may fail before understanding or feedback can occur. Option D is correct because inaccessible media prevent delivery or reception. The other options do not follow: lack of access does not make a message formal, clearer or automatically positive.
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