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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Up to 25 questions from this page. Select your focus, then start.
25 questions
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Medium · Level 10View options
Improve understanding of the message
Change the receiver
Eliminate feedback
Turn the medium into a barrier
Medium · Level 10View options
The medium changes the person automatically
Roles change with feedback during conversation
A message is always one-way
A barrier changes the person
Medium · Level 10View options
Shorten the message
Change the receivers
Use an appropriate volume or better equipment
Remove feedback
Medium · Level 10View options
Cost of the medium
Identity of the sender
Length of the message
Receiver's decoding
Medium · Level 10View options
The receiver quickly understands the context of the message
The medium changes automatically
All barriers disappear completely
Feedback is no longer needed
Medium · Level 10View options
I did not understand the third step
Okay
The example clarified the topic
The time needs to be changed
Medium · Level 10View options
Identification of the medium
Name of the receiver
Emotional cue of the message
Timing of feedback
Medium · Level 10View options
Emotional barrier
Language barrier
Feedback barrier
Transmission-related barrier
Medium · Level 10View options
Credibility of the message
Speed of the medium
Number of receivers
Amount of noise
Medium · Level 10View options
By adding more examples
By placing the main point first and details later
By removing all punctuation
Only by changing the medium
Medium · Level 10View options
The medium is too expensive
The sender sent no message
The message may have been misunderstood
Feedback is always correct
Medium · Level 10View options
Because noise occurs only in written messages
Because noise is always the sender
Because noise is another name for feedback
Because any interference that distorts the message can be noise
Medium · Level 10View options
When a permanent record and exact details are needed
When immediate personal conversation is needed
When the message need not be preserved
When the receiver cannot read
Medium · Level 10View options
Medium failure
Non-verbal feedback
Incorrect encoding
One-way communication
Medium · Level 10View options
Close the medium
Repeat without shortening the message
Clarify the intended meaning with an example
Stop feedback
Medium · Level 10View options
Spelling of the message
Style of feedback
Colour of the medium
Receiver selection
Medium · Level 10View options
It identifies the exact point of difficulty
It ends the message
It changes the medium
It changes the roles of sender and receiver
Medium · Level 10View options
Add more technical terms
Use simple and common language
Only increase the volume
Reduce the number of receivers
Medium · Level 10View options
Speed of the communication medium
Age of the receiver
Inconsistency in the message
Excessive feedback
Medium · Level 10View options
Declare the feedback wrong
Ignore the receiver
Make the same message harsher
Acknowledge the impact and clarify or revise the message
Medium · Level 10View options
The communication cycle was completed effectively
The medium was useless
No feedback was received
The message was unclear
Medium · Level 10View options
Was the medium the most expensive
Did the message reach the right person clearly, get understood, and receive a response
Was the message the longest
Did the sender use the most words
Medium · Level 10View options
Change the communication medium
Remove the date
Remove ambiguity by writing the month name
Write only the year
Medium · Level 10View options
The communication medium will become insecure
The sender's identity will change
The situation may be interpreted incompletely or misleadingly
Feedback will automatically become correct
Medium · Level 10View options
Deep understanding of the concept and independent decoding
Cost of the communication medium
Popularity of the sender
Length of the original message
Question 1MediumLevel 10
A sender adds an image to written information. What may be the main purpose?
Correct answer: A
A relevant image can support words by showing an object, process, location or relationship more clearly. It may help the receiver understand and remember the information, especially when a visual explanation is easier than a long verbal description. The image does not change the receiver or remove the need for feedback. An irrelevant image, however, could become a distraction.
Why can the same person become sender at one time and receiver at another?
Correct answer: B
Communication is often a two-way process. One person first sends a message, and the other receives and interprets it. When that receiver replies, the receiver becomes the new sender, while the original sender becomes the receiver. This role change is part of feedback and keeps the conversation moving. A medium or barrier does not automatically change people’s roles.
An announcement is made in a very low voice and people at the back cannot hear it. What is the most appropriate improvement?
Correct answer: C
The problem is that the sound does not reach all intended receivers clearly. Raising the volume to a suitable level, using a microphone or improving the sound system directly addresses this transmission problem. Shortening the message would not make a very quiet announcement audible. Changing the audience or removing feedback would not solve the difficulty in hearing the message.
The sender sends a message without knowing the receiver's language. What will be affected first?
Correct answer: D
Decoding means interpreting the symbols or words used in a message. If the receiver does not understand the language, the receiver may hear or see the message but cannot assign its intended meaning accurately. Thus decoding is affected first and communication may fail. The sender’s identity, message length and cost of the medium are not the immediate problem described.
The sender clearly states the purpose at the beginning of the message. What is the main benefit?
Correct answer: A
Stating the purpose early gives the receiver a clear frame for interpreting the details that follow. The receiver can identify the main point, decide what information is important and respond more appropriately. It improves clarity but does not automatically change the medium, remove every communication barrier or make feedback unnecessary. Feedback is still useful for checking understanding.
Which feedback gives the sender the least useful information?
Correct answer: B
“Okay” is a very short and vague response. It does not tell the sender whether the receiver understood every part, agreed with the message, needs clarification or is merely acknowledging receipt. The other responses provide specific information about a confusing step, a helpful example or a needed change. Specific feedback therefore gives the sender more useful guidance.
A student hears the words correctly but fails to understand the sarcastic tone. Which information was missed?
Correct answer: C
Meaning is communicated not only by words but also by tone, facial expression and other emotional cues. Sarcasm often depends on tone that contrasts with the literal words. The student received the verbal content but missed this emotional signal, so the decoding was incomplete. The situation is not about identifying the medium, naming the receiver or timing feedback.
A message sent to a group does not reach one member because the address is incorrect. What problem does this illustrate?
Correct answer: D
An incorrect address directs the message away from the intended receiver or prevents delivery altogether. The failure therefore occurs during transmission or distribution, before that member can receive and decode the message. It is not a language or emotional difficulty, and it is not mainly a feedback problem because the original message did not reach the person who was meant to receive it.
A sender checks that information is correct and complete before sending it. Which quality does this improve?
Correct answer: A
Checking information for accuracy and completeness makes the message dependable and increases the receiver’s trust in it. This quality is called credibility, so option A is correct. The speed of a medium concerns how quickly information travels, not whether the information is reliable. Checking facts also does not determine the number of receivers or reduce environmental noise. In the communication cycle, careful encoding improves the quality and usefulness of the message.
A notice is very long and the main point is hidden at the end. How can it be made more effective?
Correct answer: B
Readers usually need the purpose or action required before they process supporting details. Placing the main point first makes the notice easier to scan and helps the receiver understand what to do. Relevant details can follow in an organised way. Adding more examples may increase length, removing punctuation harms clarity, and changing the medium alone does not fix poor organisation.
A receiver responds but the reply is unrelated to the original message. What does this indicate?
Correct answer: C
An unrelated reply suggests that the receiver may have decoded the original message differently from the sender’s intention. The cause could be unclear wording, unfamiliar terms, missing context or distraction. The reply is still feedback, but it is evidence that understanding should be checked. The cost of the medium and the claim that no message was sent do not fit the situation.
Why does the term noise in the communication cycle not mean only sound?
Correct answer: D
In communication theory, noise means any interference that prevents a message from being transmitted, received or understood accurately. It can be physical sound, a weak signal, faulty equipment, distracting surroundings, confusing wording or a lack of attention. Thus the term is broader than audible noise. Noise is not the sender and is not another name for feedback.
In which situation would a written medium be more suitable than an oral medium?
Correct answer: A
Written communication is suitable when information must be preserved, consulted later or recorded precisely, such as instructions, dates, agreements or notices. The receiver can review the details instead of relying only on memory. Immediate personal conversation is usually better orally, and a written medium is unsuitable when the receiver cannot read. Therefore option A gives the clearest appropriate situation.
A teacher simplifies the explanation after observing students' expressions. What is being used?
Correct answer: B
Facial expressions, eye contact and body posture can show whether learners are following, confused or losing attention. These signals are feedback even though students do not speak. The teacher observes this non-verbal feedback and adapts the explanation, making the communication more effective. It is not medium failure, incorrect encoding or one-way communication because the teacher is responding to information from the learners.
The sender and receiver assign different meanings to the same word. What is the best way to correct this?
Correct answer: C
The difficulty is semantic: the same word has been decoded with different meanings. The sender should explain the intended meaning in simple language, provide context and give an example. The receiver can then ask questions or restate the meaning for confirmation. Closing the medium or stopping feedback removes opportunities for repair, while repeating the same unclear wording may not solve the problem.
Sensitive information in a group message is sent to everyone although it was intended for one person. Which element was handled incorrectly?
Correct answer: D
The content was intended for a particular person, but the sender selected a group as the audience. This is an error in receiver selection and can also create a privacy risk. The spelling, feedback style and colour of the medium do not determine who receives the sensitive information. Checking the recipient list before sending is an important responsible communication practice.
A student says that the first step is clear but the second is not. Why is this feedback effective?
Correct answer: A
This is effective feedback because it is specific: the student has identified exactly which part of the instruction is unclear. The sender can therefore explain or repeat only the second step instead of giving the entire message again. It supports correction and improves understanding. The other options do not describe the purpose of feedback in the communication cycle.
A public announcement uses highly technical language. Which improvement will make communication more inclusive?
Correct answer: B
Using simple and familiar language makes a public announcement easier for people with different levels of knowledge to understand. The sender should replace unnecessary technical terms with common words or explain them briefly. Increasing volume may improve audibility but not understanding, while adding jargon or reducing the audience makes communication less inclusive rather than more inclusive.
A message is sent several times but worded differently each time. The receiver becomes confused. What is the main problem?
Correct answer: C
The main problem is inconsistency in the message. When the same information is repeatedly expressed with changing wording or details, the receiver may think that the meaning has changed and become unsure about which version to follow. Option C is therefore correct. Feedback can improve communication, but the confusion here is caused by the sender’s changing message, not by the receiver’s age or the speed of the medium.
The sender learns that the receiver felt hurt by the message. What is the most appropriate next step?
Correct answer: D
A responsible communicator considers not only the intended meaning but also the effect on the receiver. Acknowledging the hurt, listening to the feedback, and clarifying or revising the wording can repair understanding and trust. Ignoring or intensifying the message would increase the communication problem.
In a communication process, the message is delivered, understood, and appropriately answered. What does this show?
Correct answer: A
Effective communication involves sending a message, delivering it through a medium, receiving and understanding it, and obtaining suitable feedback. Here, the message reached the receiver, was understood, and received an appropriate response, so the main parts of the cycle worked successfully. The other choices contradict the stated facts: feedback was received and the message was clear.
Which is the most comprehensive question when evaluating a communication cycle?
Correct answer: B
The broadest evaluation checks whether the intended receiver received the message, understood it, and responded appropriately. These points cover audience, clarity, reception, interpretation, and feedback. Cost, length, or the number of words may be irrelevant if the message does not produce shared understanding.
A date is written numerically and receivers from two countries interpret it differently. What is the best improvement?
Correct answer: C
The governing concept is clarity in cross-cultural communication. Numeric date formats can use different orders in different countries; for example, 03/04/2025 may mean 3 April or 4 March. Writing the month in words, such as 3 April 2025, removes this ambiguity. Thus, option C is correct. Removing the date or writing only the year loses information, while changing the medium does not correct the format.
A data message reports an average but hides extremely high and low values. What risk does the receiver face?
Correct answer: C
The governing concept is responsible interpretation of data in a communication message. An average gives one central value, but it does not show spread, range, or unusually high and low observations. If those values are hidden, the receiver may underestimate variation, risk, or the seriousness of a situation. Option C is correct. Options A and B concern security or identity, and D has no logical connection to incomplete data.
A teacher asks different students to explain the same concept using their own examples. What is being assessed?
Correct answer: A
The governing concept is decoding: the receiver interprets a message and expresses its meaning. When students create their own examples, they demonstrate more than memorised words; they show that they understood the concept and can independently interpret it. Therefore, option A is correct. The cost of the medium, the sender’s popularity, and the original message’s length do not prove whether learning or decoding has occurred.
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