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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Hard · Level 7View options
मूल संदेश के माध्यम में
प्राप्तकर्ता के कूटलेखन में
संदर्भ की अनुपस्थिति में
प्रेषक द्वारा प्रतिक्रिया के विकोडन में
Hard · Level 7View options
A misunderstanding may continue for a longer time
The channel always closes
The sender changes automatically
The message becomes factually correct
Hard · Level 7View options
अधिक आवाज हमेशा स्पष्टता बढ़ाती है
माध्यम की अनुचित गुणवत्ता भी शोर बन सकती है
प्रतिक्रिया अनावश्यक है
संदेश का संदर्भ बदल गया
Hard · Level 7View options
नहीं, हर संदेश का मौखिक उत्तर आवश्यक है
नहीं, प्रतिक्रिया केवल लिखित होती है
हाँ, यदि व्यवहार या कार्य से समझ स्पष्ट हो जाए
हाँ, क्योंकि प्राप्तकर्ता की कोई भूमिका नहीं होती
Hard · Level 7View options
Courtesy
Completeness
Visibility
Timeliness
Hard · Level 7View options
अलग-अलग प्राप्तकर्ताओं तक पहुँच और पुनर्बलन बढ़ता है
संदेश का अर्थ निश्चित रूप से बदल जाता है
प्रतिक्रिया की आवश्यकता समाप्त हो जाती है
शोर हमेशा बढ़ता है
Hard · Level 7View options
Add more colours to the chart
Provide an oral description or tactile alternative
Reduce the size of the images
Stop feedback
Hard · Level 7View options
प्रतिक्रिया नियंत्रण
शोर मापन
दर्शक विश्लेषण
संदेश विकोडन
Hard · Level 7View options
संदेश अधिक निष्पक्ष होगा
संचार स्वतः एकतरफा नहीं रहेगा
प्राप्तकर्ता अधिक स्वतंत्र होंगे
प्रतिक्रिया की विश्वसनीयता घटेगी
Hard · Level 7View options
प्राप्तकर्ता-केंद्रित संचार
संचार बाधा
अपूर्ण विकोडन
एकतरफा शोर
Hard · Level 7View options
प्रेषक से प्रतिक्रिया, फिर संदेश, फिर प्राप्तकर्ता
प्रेषक से कूटलेखन, फिर संदेश और माध्यम से प्राप्तकर्ता, फिर विकोडन और प्रतिक्रिया वापस प्रेषक तक
प्राप्तकर्ता से माध्यम, फिर शोर, फिर प्रेषक
माध्यम से संदर्भ, फिर प्रेषक, फिर कोई प्रतिक्रिया नहीं
Question 1HardLevel 7
The sender treated feedback as personal criticism although it was only a suggestion. Where did the problem occur?
Correct answer: D
Feedback must also be decoded and interpreted by the sender. Here the sender received a suggestion but assigned it the wrong meaning, turning it into personal criticism. That is an error in decoding feedback. The original channel or the receiver’s encoding is not necessarily faulty merely because interpretation went wrong.
What risk increases when feedback is delayed in the communication cycle?
Correct answer: A
Feedback helps the sender discover whether the message was understood and whether any correction is needed. If feedback is delayed, a misunderstanding or mistake may remain uncorrected while the receiver acts on it. Thus, the risk of prolonged confusion increases. A delayed response does not automatically close the channel, change the sender, or make the original message factually correct.
Words in a public announcement sounded distorted because the volume was excessively high. What does this illustrate?
Correct answer: B
A channel should carry a message clearly, not merely loudly. Excessive volume can distort sound and make words difficult to decode, so poor channel quality acts as noise. More volume does not always improve clarity. This problem is unrelated to whether feedback is needed or whether the message context has changed.
The receiver understood the message but did not reply because no reply was required. Can communication still be effective?
Correct answer: C
Feedback is not always a spoken or written reply. Following an instruction, completing a task, or showing an appropriate behaviour may demonstrate understanding. If the purpose of the message is achieved, communication can be effective even without a verbal answer. The receiver still has an important role in interpreting and acting.
A message reached the correct person but arrived so late that it was no longer useful. Which feature of the message was affected?
Correct answer: D
Timeliness means delivering information at a time when it can still be used effectively. In this situation, the recipient and perhaps the content were correct, but the late arrival reduced the message’s usefulness. Therefore, timeliness was affected. Courtesy concerns respectful language, completeness concerns necessary information, and visibility concerns how easily the message can be seen.
An organisation delivered the same message by email, posters, and a meeting. What is the main benefit?
Correct answer: A
Using several suitable channels can reach people with different access habits and reinforce the same information through repetition. The channels should remain consistent and purposeful. Multiple channels do not necessarily change the meaning, remove the need for feedback, or always increase noise; poor coordination, not multiplicity itself, creates those risks.
A teacher gave the same instruction to all students but a visually impaired student could not read the chart. Which improvement is most suitable?
Correct answer: B
An inclusive message uses a form that the intended receiver can access. An oral description explains the visual information through sound, while a tactile alternative allows it to be explored through touch when appropriate. Adding colours does not solve a visual-access problem, and reducing the image size may make it harder to use. Stopping feedback would remove communication rather than improve it.
What is studying the receiver before selecting the message format and channel called?
Correct answer: C
Audience analysis means learning about the receivers’ age, knowledge, language, needs, expectations, and access before planning communication. This information guides the choice of words, detail, format, and channel. It is different from decoding a received message, measuring noise, or controlling feedback after communication.
A sender asks for feedback but accepts only responses showing agreement. What problem will arise?
Correct answer: D
Feedback is useful only when receivers can express agreement, doubt, or disagreement honestly. Accepting only supportive answers creates pressure and hides problems, so the feedback becomes biased and less reliable. It does not make the message objective or make receivers more independent; it may effectively turn communication into one-way communication.
Facts, language, tone, and channel are selected according to the receiver. What is this an example of?
Correct answer: A
Receiver-centred communication begins with the audience’s needs and adapts content, language, tone, and channel so that the message can be understood and used. This approach improves relevance and effectiveness. A barrier obstructs communication, incomplete decoding concerns interpretation, and one-way noise is not a recognised description of this planned adaptation.
Which sequence correctly shows both directions of the communication cycle?
Correct answer: B
The sender first forms and encodes an idea, sends the message through a channel, and the receiver decodes it. The receiver then provides feedback that returns to the sender, completing the cycle. Option B includes the forward flow and the return flow; the other sequences omit or misorder essential elements.
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