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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
Quiz this set
Up to 25 questions from this page. Select your focus, then start.
25 questions
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Hard · Level 5View options
Repeat the word many times
Increase the volume
Add context or a clear definition
Shorten the message
Hard · Level 5View options
Absence of medium
Word choice error
Absence of sender
Attention and timing barrier
Hard · Level 5View options
Purpose-based medium selection
Feedback termination
Decoding barrier
Receiver replacement
Hard · Level 5View options
It shortens the message
It provides practical feedback about actual understanding
It changes the medium
It removes the sender
Hard · Level 5View options
The medium will be too fast
Feedback will arrive immediately
Opinion may be mistaken for fact
The message colour will change
Hard · Level 5View options
Taking feedback too quickly
Keeping the medium written
Keeping the message short
Failing to adapt the message according to feedback
Hard · Level 5View options
The sender sends a clear message through a suitable medium and confirms understanding through feedback.
The sender sends a long message and does not wait for a response.
The receiver only listens and never responds.
The medium is more important than the message.
Hard · Level 5View options
Whether the message is very long
Whether the intended meaning reached the correct receiver and was understood
Whether the medium is the most expensive
Whether the sender spoke the most
Hard · Level 5View options
Sender
Message
Receiver
Feedback
Hard · Level 5View options
Decoding is complete and deep
The channel has completely failed
Practical understanding exists but conceptual understanding may be incomplete
The sender sent no message
Hard · Level 5View options
Lower the volume of the announcement
Reduce the number of receivers
Stop feedback completely
Provide a multilingual or simplified message according to the audience
Hard · Level 5View options
Encoding
Decoding
Channel selection
Sending feedback
Hard · Level 5View options
The message was too short
The receiver was wrong
The channel was unsuitable for the situation
The feedback was too fast
Hard · Level 5View options
Suitability of the message
Identity of the receiver
Direction of feedback
Speed of the channel
Hard · Level 5View options
Technical barrier
Physical barrier
Language barrier
Psychological barrier
Hard · Level 5View options
Completeness
Courtesy
Channel variety
Feedback
Hard · Level 5View options
Linguistic noise
Visual noise
Cultural noise
Verbal feedback
Hard · Level 5View options
Creating a new message
Changing the channel
Confirming understanding
Stopping the sender
Hard · Level 5View options
Physical distance
Excess feedback
Cost of the channel
Semantic barrier
Hard · Level 5View options
Add a detailed written document with the brief message
Remove all details
Send only symbols
Disable the feedback option
Hard · Level 5View options
Channel failure
Inconsistency between verbal and non-verbal cues
Completeness of the message
Absence of feedback
Hard · Level 5View options
Make the message longer
Add more intermediaries
Send a written message directly from the original source
Stop feedback
Hard · Level 5View options
Encoding
Context
Sender
Feedback mechanism
Hard · Level 5View options
Context
Channel
Number of receivers
Speed of feedback
Hard · Level 5View options
Nodding is always sufficient feedback
Feedback was received but understanding was not reliably confirmed
No message was sent
The channel completely failed
Question 1HardLevel 5
A word in a message has two possible meanings. What is the best way to reduce ambiguity?
Correct answer: C
Ambiguity is reduced when the sender explains which meaning is intended. A short definition, an example, or relevant context can guide the receiver toward the correct interpretation. Repetition may repeat the confusion, louder delivery affects sound rather than meaning, and shortening the message may remove useful clarification.
A message was delivered but the receiver was busy and could not pay attention. What type of barrier is this?
Correct answer: D
The channel delivered the message, but the receiver was not ready to attend to it. This makes timing and attention the main barriers. A communication can fail even when the words and medium are suitable if the receiver is distracted or unavailable. It is not necessarily a failure of the sender’s presence or channel existence.
The sender selects a medium according to the purpose of the message. Which principle does this illustrate?
Correct answer: A
Different purposes require different channel features. An urgent warning may need rapid reach, a complex lesson may need detailed written or visual support, and a sensitive discussion may need interaction. Selecting the channel according to purpose is appropriate planning; it is not feedback termination, decoding failure, or replacement of the receiver.
Why is asking for a demonstration after written instructions useful?
Correct answer: B
A demonstration shows whether the receiver can apply the written instructions correctly, not merely repeat or acknowledge them. It gives the sender observable practical feedback and reveals steps that remain unclear. The purpose is not to shorten the message, remove the sender, or automatically change the channel.
A message mixes key facts and personal opinions without identifying them. What risk does the receiver face?
Correct answer: C
Facts are statements that can be checked against evidence, while opinions express a person’s judgement or preference. If the message does not distinguish them, the receiver may give an opinion the authority of a fact and make a poor decision. The problem concerns clarity and reliability, not channel speed, feedback timing, or colour.
A sender keeps repeating the same difficult words despite noticing the receiver's confusion. What is the main mistake?
Correct answer: D
The receiver’s confusion is feedback that the current wording is not working. The sender should simplify terms, add an example, check understanding, or choose a more suitable explanation. Repeating the same difficult wording without adaptation ignores the information provided by feedback; the issue is not simply the written channel or message length.
Which is the most accurate description of an effective communication cycle?
Correct answer: A
An effective communication cycle connects several steps: the sender forms and encodes a clear message, selects a suitable medium, the receiver decodes and understands it, and feedback confirms or corrects that understanding. Option A includes the essential flow. The other choices reject feedback, confuse length with effectiveness, or wrongly make the medium more important than the message.
What should be checked first while critically evaluating a communication cycle?
Correct answer: B
The central purpose of communication is shared meaning between the intended sender and receiver. Evaluation should first ask whether the right receiver got the message and understood its intended meaning, preferably supported by feedback or action. Length, cost, and speaking time may be secondary considerations but do not prove success.
A school message gives the correct time but does not mention the location. Which element of the communication cycle is mainly incomplete?
Correct answer: B
The message is incomplete because location is necessary for the receiver to know where to act. Correct timing alone cannot support the intended action if an essential detail is missing. The sender and receiver may be clearly identified, and feedback may still be possible, but the content of the message itself lacks required information.
A student follows the teacher's instruction correctly but cannot explain its reason. What does this indicate?
Correct answer: C
Correctly carrying out the instruction shows that the student understood enough to perform the task. However, inability to explain the reason suggests that the underlying concept or purpose may not have been fully decoded. This is not proof of complete deep understanding, total channel failure, or absence of a message.
A public announcement is clear but delivered only in a language most people do not understand. What is the most appropriate improvement?
Correct answer: D
A message can be grammatically clear yet ineffective if the audience cannot understand its language. Providing a translation, using simpler language, or presenting multiple language versions adapts encoding to the audience and supports accurate decoding. Lowering volume, reducing receivers, or stopping feedback does not solve the language barrier.
A teacher gave instructions in clear words but students interpreted them differently. At which stage of the communication cycle did the most likely problem occur?
Correct answer: B
The question states that the teacher used clear words, while the difficulty appeared when students assigned meaning to the message. That meaning-making stage is decoding. Different background knowledge or interpretations may affect it. Feedback could later reveal the problem, but feedback itself is not the stage where the original meanings were formed.
An emergency message was sent by email but the receiver saw it several hours later. What was the main error?
Correct answer: C
An emergency requires a channel likely to attract immediate attention and deliver information quickly. Email may be suitable for records or detailed routine information, but in this case it did not match the urgency because it was seen too late. The main error was channel selection, not message length, receiver identity, or feedback speed.
The sender used technical terms although the receiver was unfamiliar with the subject. Which element became weakest?
Correct answer: A
A message should be adapted to the receiver’s knowledge, vocabulary, and needs. Unexplained technical terms make the content unsuitable for an unfamiliar audience and can prevent accurate decoding. The receiver’s identity has not changed, feedback direction is not the main issue, and channel speed cannot compensate for inappropriate language.
A student heard the teacher but understood the message negatively due to prejudice. What type of barrier is this?
Correct answer: D
The message was heard, but the receiver’s attitude and prejudice affected its interpretation. A barrier arising from feelings, assumptions, bias, fear, or attitude is psychological. It is not primarily technical or physical, because the channel worked, and it is not linguistic because the student heard the teacher’s language.
A manager said to complete the task soon but did not mention a deadline. Which quality of the message was missing?
Correct answer: A
A complete instruction contains the details needed for correct action, including what must be done and, when relevant, by when it must be completed. “Soon” is vague and does not provide a clear deadline. The main deficiency is completeness, not channel variety, feedback, or necessarily politeness.
In an online meeting the speaker's voice was clear but constant screen notifications distracted the audience. What type of noise is this?
Correct answer: B
Noise is anything that interferes with receiving or understanding a message. The notifications are visual distractions competing with the presentation on the screen, so they are visual noise. The clear voice rules out a primary sound problem, and nothing in the situation indicates a language or cultural difference. Visual noise is not feedback.
After understanding a message the receiver repeated it in their own words. What is the best purpose of this action?
Correct answer: C
Restating a message in one’s own words is paraphrasing. It allows the original sender to compare the receiver’s interpretation with the intended meaning and correct any misunderstanding. Although the restatement technically carries information, its purpose in this situation is to confirm understanding, not to change the channel or stop the sender.
The sender and receiver assigned different meanings to the same word. What caused this problem?
Correct answer: D
A semantic barrier occurs when words, symbols, or expressions are understood differently by the participants. The same word may have multiple meanings or different meanings in different contexts. Physical distance and channel cost do not explain the difference, and excess feedback is not the direct cause of the disagreement in meaning.
A school sent complex information to parents only through a short mobile message. Which improvement would make communication more effective?
Correct answer: A
A short mobile message can serve as an alert, but complex information needs sufficient detail, sequence, conditions, and contact information. Adding a full written document gives parents a reliable reference while the brief message draws attention to it. Removing details, using only symbols, or disabling questions would reduce clarity and feedback.
During a presentation the speaker sounded confident but kept looking down. What problem does this show?
Correct answer: B
Confidence in the voice is a verbal or paralinguistic cue, while continually looking down is a non-verbal cue that may suggest discomfort, uncertainty, or lack of engagement. When these signals conflict, the audience may be unsure which message to trust. The situation does not primarily show channel failure, incomplete content, or absent feedback.
A message passed through several people before reaching the final receiver and its meaning changed. What is the best way to reduce this problem?
Correct answer: C
Each intermediary may omit, add, or reinterpret information, causing message distortion. Sending the message directly from the original source in a written form preserves the wording and gives the final receiver a reference for checking details. Making it longer, adding intermediaries, or stopping feedback would not reliably reduce distortion.
The sender sent a message but provided no way to check whether the receiver had read it. Which element is weak?
Correct answer: D
A read receipt, acknowledgement, reply, or follow-up question can provide feedback about whether a message was received. Without any such mechanism, the sender cannot reliably know whether delivery and understanding occurred. The sender and encoding may be fine, and context is not the specific missing element in this situation.
A statement was formal in an office but the same sentence was understood as a joke among friends. Which element is changing the meaning?
Correct answer: A
Context includes the setting, relationship, shared expectations, and situation in which a message is used. The same words can sound formal in an office but humorous among friends because the social context changes. The number of receivers or feedback speed does not explain the different interpretation, and the channel may remain the same.
A student only nodded after receiving instructions but performed the task incorrectly. What can be concluded?
Correct answer: B
Nodding is a response, but it may indicate politeness, attention, or acknowledgement rather than full understanding. The incorrect performance shows that the sender needed a stronger check, such as asking the student to restate the steps or demonstrate them before starting. Therefore feedback occurred, but it was not reliable evidence of decoding.
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