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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Up to 25 questions from this page. Select your focus, then start.
25 questions
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Hard · Level 3View options
Very late when improvement is impossible
In a timely and clear form
Only in an irrelevant form
Without reading the message
Hard · Level 3View options
Channel problem
Receiver problem
Message ambiguity
Excessive feedback
Hard · Level 3View options
To reduce channel speed
To hide the message
To stop the receiver becoming a sender
To check understanding through continuous feedback
Hard · Level 3View options
Inconsistency may create confusion
The message will always be clearer
Feedback will no longer be required
The receiver will change automatically
Hard · Level 3View options
Language difference
Noise caused by simultaneous speaking
Length of the message
Sender credibility
Hard · Level 3View options
Treat everything as fact
Give no feedback
Verify and separate facts from opinions
Only change the channel
Hard · Level 3View options
The message will automatically succeed
The channel will become clearer
The sender's credibility will increase
The sender will not receive useful confirmation or guidance for improvement
Hard · Level 3View options
The message is sent whether anyone understands it or not
A clear message is sent through a suitable channel and understanding is confirmed through feedback
Only the sender remains active
Feedback and context are unnecessary in communication
Hard · Level 3View options
Correct identification of the receiver
Encoding of the message
Analysis of feedback
Removal of noise
Hard · Level 3View options
Repeat the instructions faster
Ask students to state the steps in their own words
Stop taking feedback
Change the medium immediately
Hard · Level 3View options
Semantic barrier
Emotional barrier
Technical barrier
Cultural barrier
Hard · Level 3View options
Medium selection
Transmission
Feedback
Decoding
Hard · Level 3View options
The receiver responds after misunderstanding the message
The sender chooses a medium
The message is sent on time
The receiver's name is correct
Hard · Level 3View options
Conciseness
Completeness
Courtesy
Visual appeal
Hard · Level 3View options
Add more technical terms
Prevent feedback
Re-encode using simple language and examples
Change the receiver
Hard · Level 3View options
Absence of medium
Excessive feedback
Change of sender
Ambiguity of meaning and tone
Hard · Level 3View options
Sender and receiver roles keep changing
The medium has ended
The message is always one-way
Feedback became a barrier
Hard · Level 3View options
The message will automatically become confidential
The receiver may not identify the purpose quickly
The email will become an oral medium
Feedback will always be wrong
Hard · Level 3View options
Physical barrier
Technical barrier
Psychological or attention-related barrier
Language translation
Hard · Level 3View options
Act on an assumption
Ignore the message
Change the medium
Ask for clarification or additional context
Hard · Level 3View options
State the main instruction clearly at the beginning
Make the message longer
Remove all punctuation
Change the receiver
Hard · Level 3View options
The message will automatically become clear
Misunderstanding may continue for longer
The need for a medium will end
The sender will always become the receiver
Hard · Level 3View options
One-way transmission
Fixed message
Feedback-based adaptation
Medium failure
Hard · Level 3View options
When the message arrives on time
When the receiver is available
When feedback is received
When the message is unclear and incomplete
Hard · Level 3View options
Written email or notice
Only a hand gesture
Informal smile
Silence
Question 1HardLevel 3
When is feedback most useful to the sender?
Correct answer: B
Feedback is most useful when it arrives soon enough for the sender to correct the message, method, or action. It should also be clear enough to show what was understood and what needs improvement. Very late or irrelevant feedback cannot guide immediate correction, and feedback given without reading the message does not provide meaningful information.
An instruction uses an unclear pronoun so it is uncertain who will perform the task. What type of problem is this?
Correct answer: C
The uncertainty is created by the wording of the instruction itself, so it is a message ambiguity problem. An unclear pronoun such as “they” may leave the performer unidentified and lead to different interpretations. The channel may be working normally, and the receiver may be attentive. Excessive feedback is unrelated because the issue exists before a response is given.
A sender asks the receiver questions at intervals while explaining a difficult topic. What is the purpose?
Correct answer: D
Questions asked during an explanation create ongoing feedback. They help the sender discover confusion while there is still time to clarify a term, give an example, or change the explanation. The purpose is not to hide the message or prevent two-way participation. Slowing the channel is not the main communication goal, although pauses may naturally occur.
What risk arises if the same message is sent with different wording across different channels?
Correct answer: A
Different wording across channels may make receivers think that the messages contain different instructions or priorities. This inconsistency can create confusion, reduce trust, and produce different actions. Using several channels is not automatically harmful, but the essential meaning should remain consistent. Feedback is still needed, and neither the receiver nor clarity changes automatically.
In a group discussion, the moderator controls the speaking order. Which barrier does this reduce?
Correct answer: B
A moderator who gives participants turns reduces overlapping speech. When only one person speaks at a time, others can listen, decode the message, and prepare relevant feedback more effectively. This arrangement does not remove language differences, shorten every message, or change the credibility of a sender. Its direct purpose is to reduce noise caused by simultaneous speaking.
A message presents facts and opinions together without distinguishing them. What should the receiver do?
Correct answer: C
A careful receiver should identify which statements can be checked as facts and which express someone’s judgement or opinion. Verification may involve examining evidence and comparing reliable information. Accepting everything as fact can lead to error, while giving no feedback avoids the issue. Changing the channel alone does not separate fact from opinion because the problem is in interpretation and critical evaluation.
What is the effect if feedback is unrelated to the purpose of the message?
Correct answer: D
Feedback is useful only when it relates to the message and shows whether the receiver understood it. Unrelated comments cannot confirm understanding or identify what needs correction. Therefore, the sender loses useful guidance for improving the message; the channel or credibility does not automatically improve.
Which statement best describes an effective communication cycle?
Correct answer: B
An effective communication cycle connects the sender, encoding, message, channel, receiver, decoding, and feedback. A clear message sent through a suitable channel is checked through feedback, which helps reveal understanding or confusion. The other choices wrongly treat communication as one-way or ignore context.
The sender wrote a clear message but sent it to the wrong person. Which element of the communication cycle mainly failed?
Correct answer: A
The wording is clear, so encoding is not the main problem. The failure occurred because the message was addressed or delivered to someone other than the intended receiver. Feedback and noise are not the central issue in this situation. Correct receiver identification is therefore the best answer.
A teacher gives complex instructions and students merely say yes. What should be done to confirm understanding reliably?
Correct answer: B
A brief yes may show politeness or attention, but it does not prove that the instructions were understood. Asking students to restate the steps in their own words makes their decoding visible and allows the teacher to correct errors. Faster repetition, stopping feedback, or changing the medium does not provide this reliable check.
The sender chose correct words but the phone network repeatedly failed. What type of barrier is this?
Correct answer: C
The words are correct, so the difficulty is not primarily semantic, emotional, or cultural. Repeated network failure interferes with the transmission of the message through the communication device. A problem caused by equipment, connectivity, or a digital system is a technical barrier, making option C correct.
A student hears the teacher but interprets a difficult word incorrectly. In which communication process did the error occur?
Correct answer: D
The sound reached the student, so the medium and transmission were functioning. The error happened when the receiver assigned the wrong meaning to a word. This process of interpreting symbols, words, or signals is decoding. Hearing the sound is not the same as decoding its intended meaning, so option D is correct.
In which situation does the communication cycle appear complete but the message is not actually successful?
Correct answer: A
A response alone does not prove successful communication. The receiver may reply while acting on an incorrect interpretation, so the cycle has visible feedback but has failed in meaning. Choosing a medium, sending on time, or naming the receiver correctly does not by itself show whether the message was understood.
An office notice says that a meeting will be held soon but gives no time. Which quality of the message is missing?
Correct answer: B
The notice gives a general purpose but omits an essential detail needed for action: the meeting time. A complete message supplies the information the receiver needs, often including what, when, where, and who. It may still be short and polite, and visual design does not solve the missing information.
A message uses technically correct terms but the receiver is unfamiliar with the subject. What is the most appropriate improvement?
Correct answer: C
Correct technical vocabulary can still fail when it exceeds the receiver's knowledge level. The sender should re-encode the idea with familiar words, short explanations, and suitable examples, then invite feedback. Adding jargon increases confusion, while stopping feedback or changing the receiver avoids rather than solves the communication problem.
The sender intended to inform but the receiver understood the message as an order. What problem does this indicate?
Correct answer: D
The sender's intention and the receiver's interpretation do not match. Wording, tone, punctuation, or surrounding context may have made an informative statement sound commanding. This is ambiguity in meaning and tone, not an absence of a medium or excessive feedback. Clear purpose and audience-appropriate wording can reduce it.
In a group discussion the speaking member later becomes a listener. What does this show?
Correct answer: A
Group discussion is generally interactive. When one participant speaks, that person acts as sender, and when another speaks, the first participant becomes a receiver and listener. These roles can alternate as messages and feedback move between people. This is why the situation demonstrates changing sender and receiver roles.
The sender sends an email but leaves the subject line blank. What is the most likely effect?
Correct answer: B
An email subject line gives the receiver a quick preview of the topic and helps the message receive appropriate attention. Leaving it blank does not make the email confidential or oral, and it cannot guarantee incorrect feedback. The likely difficulty is that the receiver may not recognize the purpose quickly or prioritize the email correctly.
A student remains busy preparing a reply while listening and misses the main instruction. Which barrier is dominant?
Correct answer: C
The sound is available, but the student's attention is divided between listening and preparing a reply. This internal mental condition interferes with concentration and decoding, so it is a psychological or attention-related barrier. There is no evidence of equipment failure, physical distance, or translation difficulty in the situation.
An announcement was clearly audible but its context was unknown. What should the receiver do first?
Correct answer: D
Audibility only confirms that the words were heard; it does not ensure that their meaning or intended action is clear. Acting on an assumption may lead to error, while ignoring the message loses useful information. The receiver should request clarification or context so the message can be decoded accurately.
A sender sends a long message in which the main instruction is hidden in the middle. Which improvement would be most effective?
Correct answer: A
Putting the main instruction near the beginning gives the receiver the purpose immediately and makes the message easier to scan. Extra length can increase the difficulty, while removing punctuation harms readability. Changing the receiver does not repair poor organization. Clear ordering and headings can further support understanding.
Timely feedback allows the sender to discover confusion and correct the message while the communication is still relevant. If feedback is delayed, the receiver may continue with a wrong interpretation and corrective action may come too late. Delay does not automatically clarify the message or remove the need for a channel.
After a presentation listeners ask questions and the speaker changes the explanation. Which feature does this demonstrate?
Correct answer: C
Listeners' questions are feedback about their needs or level of understanding. When the speaker uses that feedback to change or clarify the explanation, the message is being adapted during two-way communication. This is not one-way transmission or a fixed message, and nothing in the situation shows that the medium failed.
In which situation can communication fail even when the medium is appropriate?
Correct answer: D
A suitable medium only provides a workable route for sending the message; it cannot make unclear content understandable. If important details are missing or the wording is ambiguous, the receiver may not know what is meant or what action is required. Timely delivery and feedback help, but an unclear, incomplete message can still fail.
The sender gave an important instruction only orally although a record was needed later. What would have been a better medium?
Correct answer: A
When instructions must be checked or referred to later, a written medium creates a durable record that can be reread and shared accurately. An oral statement may be forgotten or remembered differently, while a gesture, smile, or silence cannot preserve the details. A written email or notice therefore best matches the purpose.
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